Salesforce
Salesforce Certified Administrator
Associate-level preparation for Salesforce platform administration in Lightning Experience: configuration and setup, Object Manager and Lightning App Builder, sales and service applications, productivity, data and analytics, and Flow-based process automation.
Exam Blueprint
Configuration and Setup
Company information, setup tools (Setup menu, AppExchange, Trailhead), Chatter and collaboration, us...
Object Manager and Lightning App Builder
Standard objects, relationships (lookup, master-detail, hierarchical, junction), fields and page lay...
Sales and Marketing Applications
Lead conversion, opportunity stages, sales path, forecasts, products and price books, quotes, campai...
Service and Support Applications
Case management (assignment rules, escalation rules, auto-response, case teams, queues), support aut...
Productivity and Collaboration
Activity management (Tasks, Events, Activity Timeline, Calendar), productivity features (Inbox, Eins...
Data and Analytics Management
Data import / update / transfer / mass delete / export / backup, choosing among Data Import Wizard /...
Workflow / Process Automation
Approval processes (single, parallel, multi-step; entry criteria; recall actions), choosing among Fl...
Question Bank
76
Recall
170
Application
54
Analysis
What You'll Study
Configuration and Setup
- 1.1Company information settings
- 1.2Distinguish Salesforce admin tools
- 1.3Social features and collaboration
- 1.4Manage users
- 1.5Organization security controls
- 1.7Determine appropriate sharing solution
Object Manager and Lightning App Builder
- 2.1Standard object architecture and relationships
- 2.2Fields, page layouts, record types, compact layouts
- 2.3Customize fields and page layouts
- 2.4Roll-up summaries, formulas, validation, history
- 2.5Lightning App Builder
Sales and Marketing Applications
- 3.1Sales process capabilities
- 3.2Campaigns and campaign members
- 3.3Lead automation and conversion
- 3.4Opportunity teams, account teams, account hierarchy
Service and Support Applications
- 4.1Case management capabilities
- 4.2Automate support processes
- 4.3Knowledge capabilities
- 4.4Customer self-service via Experience Cloud
Productivity and Collaboration
- 5.1Activity management
- 5.2Productivity features
- 5.3Salesforce Mobile App capabilities
- 5.4AppExchange use cases
Data and Analytics Management
- 6.1Data movement considerations
- 6.2Data Import Wizard vs Data Loader vs Data Export Service
- 6.3Data validation tools
- 6.4Reports and dashboards
- 6.5Options for accessing data
Workflow / Process Automation
- 7.1Approval process capabilities
- 7.2Choose appropriate automation tool
- 7.3Migration path to Flow
- 7.4Flow Builder capabilities
Get study tips and new cert announcements
Ready to start?
Take a free 6-question diagnostic to see where you stand.